The story was... could we convert an old .NET site to a Responsive site, inside a Drupal CMS. This was extremely challenging, because of many departments and people involved. Could we live with less content or pages. Yes, but it was a challenge.
Reduced customer calls more than 50%, because of extensive UX Research. The solution started with creating the menu structure/ IA for hundreds of pages and reducing them. This was a huge challenge. This menu structure or IA (information architecture) is very important, so he/ she does not get lost in navigating the website. You are building a user experience and you must think like the customer to achieve a good user experience. Multiple wireframes designed for the homepage and internal pages. (mobile and desktop.) After the polished prototypes, we came together, we taught secretaries and managers to create new pages in Drupal CMS. (exciting) End results, were satisfied customers, and satisfied managers.
