The story was... could we convert an old .NET site to a Responsive site, inside a Drupal CMS. This was extremely challenging, because of many departments and people involved. Could we live with less content or pages. Yes, but it was a challenge.
The solution started with creating the menu structure for hundreds of pages. This was a huge challenge. This menu structure or IA (information architecture) is very important, so he/ she does not get lost in navigating the website. You are building a user experience and you must think like the customer to achieve a good user experience. (Most customers would just call the call center because the website was too confusing to use.) Then I designed many, many wireframes for the homepage and internal pages. (I designed mutliple wireframes for mobile and desktop.) As the site developed with polished prototypes, we came together, we taught secretaries and managers to create new pages in Drupal. It was exciting. The end results, were satisfied customers, and satisfied managers. And to note customer calls were less than 50%, because they were now using the new website.
