The story was... could we convert an old .NET site to a Responsive site, inside a Drupal CMS. This was extremely challenging, because of many departments and people involved. Could we live with less content or pages. Yes, but it was a challenge.
๐ ๐ฒ๐ฌ% ๐ฅ๐ฒ๐ฑ๐๐ฐ๐๐ถ๐ผ๐ป ๐ถ๐ป ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ฐ๐ฎ๐น๐น ๐๐ผ๐น๐๐บ๐ฒ ๐๐ต๐ฟ๐ผ๐๐ด๐ต ๐ฎ ๐ฟ๐ฒ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต-๐ฑ๐ฟ๐ถ๐๐ฒ๐ป ๐จ๐๐ฒ๐ฟ ๐ฅ๐ฒ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต.
Reduced the actual customer calls more than 60%, because of extensive UX Research. The solution started with creating the Menu structure/ IA for hundreds of pages and reducing them. This was a huge challenge. This menu structure or information architecture (IA) is very important, so he/ she does not get lost in navigating the website. You are building a user experience and you must think like the customer to achieve a good user experience. Multiple wireframes designed for the homepage and internal pages. (Mobile and Desktop)
After the polished prototypes, we came together, we taught secretaries and managers to create new pages in Drupal CMS. Exciting end results, were satisfied customers, and satisfied managers.